After calling many competitors, Swift was a breath of fresh air. As a relatively new home owner with a toddler and baby at home, it was overwhelming to have our water heater break unexpectedly. Corina sympathized and made us feel like a priority from the very first contact. She followed through on everything she promised and Kyle Duke was out to see us the same day and had our problem fixed by the next day. He was very prompt and respected our time by arriving in the very front end of the already wonderfully short service window provided. We were already loyal customers at that point, but when we received a hand written thank you card in the mail, it sealed the deal and made us raving fans as well. We loved our experience and will surely refer and call again; thank you for outstanding customer service!